Refund Policy

Last updated: 21 July 2026 · Fedha Technologies, Dar es Salaam, Tanzania

This policy explains how subscriptions, cancellations, and refunds work for Fedha Tracker. It forms part of our Terms of Service.

1. Subscriptions

Fedha Tracker offers a free plan and paid plans billed monthly. The price and billing period for each plan are shown at checkout and on your Subscription page. Paid plans give you access to their features for the billing period you have paid for.

2. Cancelling your subscription

You can cancel at any time from the Subscription page inside the app. When you cancel, we stop billing you going forward, and you keep access to your paid features until the end of the period you have already paid for. After that, your account returns to the free plan — your data stays with you.

3. Refunds on payments already made

We do not provide refunds for payments that have already been made. This includes partially used billing periods and any unused time remaining after you cancel. Because you can cancel at any time to prevent the next charge, and because you keep access through the period you paid for, subscriptions are non-refundable once billed.

4. Refunds for genuine errors

We will refund a payment when it was charged in error. This includes:

• A duplicate charge for the same period.
• A technical or billing fault on our side or the payment provider's side.
• A charge taken after you had already confirmed a cancellation.
• A charge you did not authorise.

If any of these happen, contact us within 14 days of the charge and we will investigate. Where an error is confirmed, we refund the affected amount to the original payment method (mobile money or card). Refund timing depends on the payment provider.

5. Mobile money and card payments

Payments are processed by our payment providers. Refunds, where due under this policy, are returned to the same method used for payment. For mobile-money payments (such as M-Pesa, Tigo Pesa, Airtel Money, or Halopesa), the refund is sent to the paying number; for card payments, to the paying card. Processing times are set by the provider, not by us.

6. How to request a refund

To request a refund for a charge you believe was made in error, contact support through the app with your account email and the date and amount of the charge. We aim to respond promptly and to resolve genuine billing errors quickly.

7. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the "last updated" date above. Continued use of a paid plan after a change means you accept the updated policy.

8. Contact

Fedha Technologies — Dar es Salaam, Tanzania. Support contact is available in the app.

This document is a draft and should be reviewed by a licensed advocate before public launch. It is not legal advice.